Privacy Policy

We may collect your name, email address, telephone number, billing address, delivery address, order history, and any messages you send us. We may also collect technical information such as your IP address, browser type and how you use our website.

We collect information you give us directly — for example when you place an order, sign up to our newsletter or contact us — and automatically through cookies and similar technologies when you browse our website.

We use your information to process and deliver orders, take payment, provide customer support, handle returns and refunds, send newsletters where you have agreed to receive them, prevent fraud, improve our website, and meet our legal obligations.

Payments are processed securely by our third-party payment provider. We do not store your full card details on our systems.

We share your name, address and contact details with delivery companies only as needed to deliver your order and keep you updated about it.

Our website uses essential cookies and local storage to make the site work, such as remembering the items in your shopping bag. Where we use non-essential cookies for analytics or marketing, we will ask for your consent where required. You can control cookies through your browser settings.

We may use analytics tools to understand how visitors use our website so we can improve it. This information is generally aggregated and does not directly identify you.

We use trusted third parties such as our website platform, payment providers, delivery companies, email providers and analytics services. They only process your information on our behalf and for the purposes described here. We do not sell your personal information.

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. Where information is transferred outside the UK, we make sure appropriate safeguards are in place.

We keep your information only as long as needed for the purposes above. Order and payment records are usually kept for up to 6 years to meet tax and accounting requirements. Newsletter details are kept until you unsubscribe.

Under UK data protection law (UK GDPR), you may have the right to access your information, correct it, request its deletion, restrict or object to its use, request data portability, and withdraw consent at any time. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

To make a request, email dxrlingohijab@gmail.com with the subject line "Privacy Request". We may need to confirm your identity and will respond within one month.

Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us their information, please contact us and we will delete it.

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

For any privacy questions, contact DXRLINGO HIJABS at dxrlingohijab@gmail.com.

DxrlingoHijabs, Leeds, United Kingdom.